Privacy Policy

Who we are

Rooftop Heroes Roofing ("we," "us," "our") provides roof inspection, repair, and replacement services in Central Arkansas. This policy explains what information we collect through rooftopheroesroofing.com and how we use it.

Information we collect

When you request a free inspection or contact us through our website, we collect:

• Your name and phone number (required)
• Your email address and property address (optional)
• Details about your roofing needs (service type, message, and — on our ad landing pages — a few qualifying questions about your home and timeline)

We also automatically collect standard technical information (such as your IP address and browser type) and advertising identifiers (via cookies) when you visit our site, described below.

How we use your information

• To respond to you — scheduling your free inspection, providing a quote, and following up by phone, text, or email.
• Internal alerts — when you submit a request, our team is automatically notified by email, text message, and/or a browser notification so we can respond quickly.
• Advertising optimization — we use the Meta (Facebook/Instagram) Pixel and Conversions API to measure the performance of our ads. This involves sending Meta a securely hashed (encrypted, non-readable) version of information like your email or phone number, along with technical identifiers, so Meta can match your visit to an ad and help us find more homeowners like you. See Meta's Privacy Policy for how they handle this data.

We do not sell your information

We do not sell your name, phone number, or contact information to third parties, and we do not share it with other companies for their own marketing purposes. Information collected for our SMS notification program is used solely to communicate with you or our own team about your roofing request — never shared or sold to unrelated third parties.

Text messages (SMS)

If you call our business line and we're unable to answer, you may receive a single automated text confirming we received your call. Message and data rates may apply, and message frequency varies. Reply HELP for help or STOP to opt out at any time. See our Terms & Conditions for full program details.

Cookies & tracking

Our site uses the Meta Pixel to understand how visitors interact with our ads and website, and to improve our advertising. You can control cookies through your browser settings, though this may affect site functionality.

Data retention & security

We retain your information for as long as needed to respond to your request and maintain our business records. Your data is stored with industry-standard security practices and access is limited to our team.

Your choices

You can ask us to delete your information or stop contacting you at any time by calling (501) 772-8243 or emailing office@rooftopheroesroofing.com.

Contact us

Questions about this policy? Reach us at (501) 772-8243 or office@rooftopheroesroofing.com.